Lustre AI

Intelligence for every workflow

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Support agent

Live · lustre-pro
Why was order #4821 refunded, and was it within policy?
search · support-docsstripe · get_chargezendesk · ticket #9132
Order #4821 was refunded in full ($184.00) on Sep 28 after the customer reported a damaged item1. Damaged-on-arrival claims within 30 days qualify for a full refund, so this was within policy2.
[1] Zendesk #9132Customer photo of cracked housing, Sep 27
[2] Refund policy v7Section 3.2, damaged on arrival
(01)Why Lustre

Lustre is the AI platform for teams that ship. Connect your data, deploy agents, copilots and search in days, and keep every answer grounded, cited and auditable.

Bring your own model or use ours. Run in our cloud or inside your VPC. SOC 2 Type II, ISO 27001, and your data is never used for training.

Explore the platform 
import lustre

agent = lustre.Agent(
model="lustre-pro",
knowledge=["s3://acme/support-docs"],
tools=["zendesk", "stripe"],
guardrails="pii-strict",
)

reply = agent.run("Why was order #4821 refunded?")
print(reply.text, reply.citations) # grounded + cited
Every answer traced to a sourceCitations on by default
(02)Platform

  1. Retrieval

    Hybrid vector and keyword search over 40+ sources, re-ranked and kept in sync with permissions.

  2. Agents

    Multi-step agents that call your tools and APIs, with human approval wherever money or data moves.

  3. Evals

    Regression suites, LLM-as-judge scoring and side-by-side model comparisons on every deploy.

  4. Guardrails

    PII redaction, prompt-injection filters and policy checks that run before anything reaches a user.

(03)Customers

In
production

04 Case studies · 2024-2026

Nova Bank

−62%Support agent · Resolution time

Halo Health

9×Clinical search · Faster lookups

Lumen Legal

4 hrsContract review · Saved per deal

Orbit Logistics

24/7Ops copilot · Dispatch automation
(04)In numbers
Every run traced, scored and costedLive across 1,200+ teams
1,200+Teams in production
40msMedian retrieval latency
62%Avg. faster ticket resolution
0Bytes of your data used for training
"We replaced three vendors and a forty-page runbook with one Lustre agent. Our on-call team finally sleeps." Giulia Ferri · VP Engineering, Nova Bank
Novahalo healthLumenOrbitFabbricaventoArcadiaMonolite
(05)Pricing

Simple
pricing

Starter

$0free forever

For prototypes and side projects. Ship your first agent this afternoon.

  • 1 agent, 1,000 runs a month
  • 3 data sources
  • Hosted retrieval and evals
  • Community support
Start free

Team

Most popular
$39per seat / month, billed annually

For product teams running agents in production with real users.

  • Unlimited agents, 50,000 runs a month
  • All 40+ connectors
  • Eval suites and guardrails
  • SSO and role-based access
  • Priority email support
Start 14-day trial

Enterprise

Customannual contract

For regulated teams that need their own cloud, their own models and a signed SLA.

  • Deploy in your VPC or on-prem
  • Bring your own model
  • 99.99% uptime SLA
  • Audit logs and SOC 2 reports
  • Dedicated solutions engineer
Talk to sales

Prices in USD. Extra runs are $0.002 each. Cancel any time.

(06)Get started

Start
building

sales@lustre.example
Plan